[MARHMIS] Employment Opportunity/Project Manager with Bitfocus
If interested, please e-mail including your CV/resume directly to kerstin@bitfocus.com. Please note: this is a remote ("work from home office") position within the continental US.
Thank you!
Looking for an exceptional Project Manager to join our friendly and talented team of professionals at Bitfocus, Inc.
As a Project Manager, you will be expected to become a subject matter expert on Clarity Human Services Software functionality, and the business that it supports. You will work closely with clients, other analysts, developers and management on identifying and resolving complex software and business problems, development and preparation of information products, and be responsible for the execution of various projects. You will manage ongoing analysis of Continuum of Care coordination efforts, federal reporting requirements, partner agency data , and special projects data obtained from a variety of sources. You will will be expected to take a proactive approach to client service and problem-solving, identifying potential client issues or challenges before they become significant problems and bringing them to the attention of the team.
What you'll do:
• Troubleshoot and investigate software and business process issues reported by clients or colleagues
• Respond to client inquiries by phone, email or through our on-line ticketing system
• Adhere to internal and contractual Service Level Agreements; maintain company standards of excellence
• Develop agreements and contracts with clients for customizations and reports
• Analyze human service data from conceptualization through presentation of the data
• Thoughtfully evaluate data and deliver information products based on analysis
• Deliver data products in report/presentation format, or verbally, to customer specifications and timelines
• Work with customers to develop and understand product specifications.
• Develop appropriate methodologies for collecting, analyzing, and presenting data products
• Gather and document requirements for new features, information products and functionality
• Test new features and functionality, and write clear and detailed accompanying notes
• Be the technical resource for user documentation creation and updates
• Act as primary liaison for specific clients and become familiar with their business processes and needs
• Work with team to anticipate the needs of clients
• Manage regular calendar projects or new feature implementations as assigned
• Create/Design/Review data reports to ensure accuracy and quality assurance
• Lead demos and training sessions for new or existing functionality
• Act as a liaison between our firm, our customer, and community partners
• Troubleshoot and investigate software and business process issues reported by clients or colleagues
• Respond to client inquiries by phone, email or through our on-line ticketing system
• Adhere to internal and contractual Service Level Agreements; maintain company standards of excellence
• Develop agreements and contracts with clients for customizations and reports
• Analyze human service data from conceptualization through presentation of the data
• Thoughtfully evaluate data and deliver information products based on analysis
• Deliver data products in report/presentation format, or verbally, to customer specifications and timelines
• Work with customers to develop and understand product specifications.
• Develop appropriate methodologies for collecting, analyzing, and presenting data products
• Gather and document requirements for new features, information products and functionality
• Test new features and functionality, and write clear and detailed accompanying notes
• Be the technical resource for user documentation creation and updates
• Act as primary liaison for specific clients and become familiar with their business processes and needs
• Work with team to anticipate the needs of clients
• Manage regular calendar projects or new feature implementations as assigned
• Create/Design/Review data reports to ensure accuracy and quality assurance
• Lead demos and training sessions for new or existing functionality
• Act as a liaison between our firm, our customer, and community partners
What we'd love you to bring:
• Experience administering or using a Homeless Management Information System (HMIS)
• Excellent problem solving and troubleshooting skills
• A strong analytical background
• Adaptable and able to effectively multi-task • Ability to handle both in person and electronic project assignments
• Proficiency with analytical tools
• Excellent interpersonal skills and written/verbal communication competency
• Demonstrably computer proficient, numerate and adept at learning new and complex software applications
• Work both independently and as part of a team using Scrum/Kanban methodologies
• Strong 'Plain English' writing skills • Comfortable presenting/speaking to medium/large groups
• Experience administering or using a Homeless Management Information System (HMIS)
• Excellent problem solving and troubleshooting skills
• A strong analytical background
• Adaptable and able to effectively multi-task • Ability to handle both in person and electronic project assignments
• Proficiency with analytical tools
• Excellent interpersonal skills and written/verbal communication competency
• Demonstrably computer proficient, numerate and adept at learning new and complex software applications
• Work both independently and as part of a team using Scrum/Kanban methodologies
• Strong 'Plain English' writing skills • Comfortable presenting/speaking to medium/large groups
Preferred Software Skills:
• Advanced Microsoft Excel (Crosstabs, Pivots, Formulas) SSRS, R and other statistical analysis tools experience a plus.
• Knowledge of SQL and databases a plus, but not a requirement.
• Advanced Microsoft Excel (Crosstabs, Pivots, Formulas) SSRS, R and other statistical analysis tools experience a plus.
• Knowledge of SQL and databases a plus, but not a requirement.
Skills required:
• Strong Project Management Skills
• Strong technical, analytical, communication & organizational skills
• Principles of computer data processing, business systems applications, techniques of software and systems quality assurance and control
• Knowledge of practices of effective project and technical documentation, techniques of providing customer service
• Demonstrates and supports an environment of professionalism, performance and execution.
• Ability to process complex data and information from multiple sources and communicate actions
• Excellent problem solving and troubleshooting skills
• A strong analytical backgroundAdaptable and able to effectively multi-task
• Excellent interpersonal skills and written/verbal communication competency
• Demonstrably computer proficient, numerate and adept at learning new and complex software applications
• Knows the fundamental concepts in reports creation and database development, system testing and data analytics
• Work both independently and as part of a team using Scrum methodologies
• High efficiency and follow-through on assignments
• High level of integrity and customer focus
• Strong Project Management Skills
• Strong technical, analytical, communication & organizational skills
• Principles of computer data processing, business systems applications, techniques of software and systems quality assurance and control
• Knowledge of practices of effective project and technical documentation, techniques of providing customer service
• Demonstrates and supports an environment of professionalism, performance and execution.
• Ability to process complex data and information from multiple sources and communicate actions
• Excellent problem solving and troubleshooting skills
• A strong analytical backgroundAdaptable and able to effectively multi-task
• Excellent interpersonal skills and written/verbal communication competency
• Demonstrably computer proficient, numerate and adept at learning new and complex software applications
• Knows the fundamental concepts in reports creation and database development, system testing and data analytics
• Work both independently and as part of a team using Scrum methodologies
• High efficiency and follow-through on assignments
• High level of integrity and customer focus
Other requirements:
Must be able to pass a criminal history background check
Must be able to pass a criminal history background check
Compensation/Benefits:
- Compensation DOE ($50 - $60k range)
- Full-time employment (40 hrs a week)
- Remote (work from home) position within the continental US only
- MAC computer and VOIP phone provided for your home office
- Insurance Benefits options, Paid Time Off, Holidays
Job Type: Full-time
Required experience:
- Project Management, HMIS, IT: 4 years
Required education:
- Bachelor's