Continuum of Care News

LSA Export Update This morning our IT team was able to increase our current capacity for the LSA Export process. With the change some scheduled and pending exports will need to be rescheduled. If your export failed due to the error "Path C:\inetpub\... is not writable or does not exist" please resubmit. We expect a much better turnaround time for newly scheduled exports. Also please note that the export does not start pulling data from ServicePoint until it reaches "Running" status. This means that while the export is in "Pending" or "Scheduled" status any changes made to providers, etc will be included in the export once it switches to "Running" status. If your export is in the "running" status for more than 2 hours please submit a case to our technical support team. They will be able to investigate the status of that export and confirm tha...

Join us for our November SOARing Over Lunch Call! Reminder: SOARing Over Lunch Call! Tuesday, November 13, 2018 1:00 p.m. ET Our next SOARing Over Lunch call is scheduled for Tuesday, November 13, at 1:00 p.m. ET. Please join us for this informal call aimed at peer-to-peer knowledge sharing and facilitated open discussion. While there is no agenda set in advance for these calls, we do want your ideas! Please e-mail us at soar@prainc.com to submit any questions and/or topics that you would like discussed on this call. Call-in/log-in information: http://prainc.adobeconnect.com/soaringoverlunch/ Conference Phone: 1-866-805-9853 Conference Code:  3195472964 Please note that all phone lines will be muted; attendees will hear the presenters speaking and can submit questions via Adobe Connect chat. Add SOARing Over Lunch to Your Outlook Calendar ...

LSA Export Update Thank you for your patience as we work through this first LSA submission process. Our IT department is currently watching all running exports. We also have our development team making code changes to optimize the export process. Please enter a case into the Customer Community for further assistance and our technical support team will respond promptly. To expedite the investigation process please include the user running the report, export name, COC Code, Scope, and date range in your case description. If your export ends in a status of "Error", please click on the magnifying glass next to that record and it will show in the Error box the provider data quality issues to be resolved. It will list the provider ids and missing required HUD Data Elements. We have included a list of error messages below. Errors shown in application message: Missing Housing Type Mi...