TODAY: Quality management in human services
Change management strategies to create a culture of excellence Known Unknowns: Compliance, Risk Aversion, & Change Thursday, August 1 | 2 pm ET / 11 am PT Your agency strives to achieve the best possible outcomes for your clients — but as you face strict regulation from government, payors, or funders, those requirements can often lead to a risk-averse culture where compliance becomes the overwhelming focus. This webinar will help you use regulations to develop a consistent operations framework that leads to excellence. What you will learn Understand the difference between compliance and quality See examples of how risk elimination does not equal excellence Use regulations as a launching point for outstanding client service Discover the change management principles that can help you transform a risk averse culture to go beyond compliance and aim for excell