Case Study: How Georgia meets the increased needs of seniors during COVID
When COVID-19 appeared in early 2020, human services agencies across the country had to adapt overnight. Georgia's Department of Human Services' Division of Aging Services (DAS) was up to the task. They created new partnerships with restaurants, placed emergency funds into use quickly, and streamlined decision-making. The state's commitment to continuous quality improvement and data collection helped to:
- Reduce time spent in training and competencies by 30-35 percent
- Lower document revision overhead by 20-40 percent
- Cut the time spent in audit prep by 30-40 percent
